Política de Privacidade
Última atualização: February 2026
Sua Privacidade é Importante para Nós
O Centro de Fisioterapia da Servette está comprometido em proteger seus dados pessoais de acordo com a Lei Federal de Proteção de Dados (LPD) da Suíça e o Regulamento Geral de Proteção de Dados (RGPD).
1. Responsável pelo Tratamento de Dados
Centro de Fisioterapia da Servette
Rue de la Servette 57, 1202 Geneva, Switzerland
Phone: +41 22 918 08 98
Email: contact@physio-servette.ch
2. Dados Coletados
Coletamos os seguintes tipos de dados:
2.1 Dados de Identidade
- Nome e sobrenome
- Data de nascimento
- Endereço postal
- Número de telefone
- Endereço de e-mail
2.2 Dados Médicos
- Histórico médico relevante
- Diagnóstico e tratamento
- Prescrições médicas
- Notas de acompanhamento e relatórios de tratamento
2.3 Dados de Navegação
- Endereço IP
- Tipo de navegador
- Páginas visitadas
- Cookies (veja nossa Política de Cookies)
3. Finalidades do Tratamento
Usamos seus dados para:
- Medical care: Provide physiotherapy services
- Administrative management: Manage your appointments and patient file
- Billing: Issue invoices and manage insurance reimbursements
- Communication: Send you appointment reminders and relevant information
- Improvement: Improve the quality of our services
- Legal compliance: Comply with our legal and professional obligations
4. Base Legal do Tratamento
The processing of your data is based on:
- Contract execution: Provision of requested healthcare services
- Legal obligation: Retention of medical records as required by law
- Consent: For certain marketing communications (revocable at any time)
- Legitimate interest: Improvement of our services and administrative management
5. Período de Retenção de Dados
Medical records: Kept for 10 years after the last treatment (in accordance with Swiss law)
Administrative data: Kept for the duration of the therapeutic relationship + 5 years
Browsing data: Maximum 13 months
6. Compartilhamento de Dados
Your data may be shared with:
- Healthcare professionals: Prescribing doctors, other therapists (with your consent)
- Insurance: Health insurance companies for reimbursement
- Technical providers: Data hosts (under confidentiality agreement)
- Authorities: Only in case of legal obligation
Important: We never sell your personal data to third parties.
7. Seus Direitos
In accordance with the law, you have the following rights:
Right of Access
Obtain a copy of your data
Right to Rectification
Correct inaccurate data
Right to Erasure
Request deletion (under certain conditions)
Right to Portability
Receive your data in a readable format
Right to Object
Object to certain processing
Right to Complain
File a complaint with the FDPIC
To exercise your rights, contact us at: contact@physio-servette.ch
8. Segurança dos Dados
We implement appropriate technical and organizational measures to protect your data:
- SSL/TLS encryption for transmissions
- Secure servers in Switzerland or the EU
- Limited access to medical data (authorized personnel only)
- Regular encrypted backups
- Staff training on medical confidentiality
9. Alterações na Política
We reserve the right to modify this privacy policy. Any changes will be published on this page with a new update date.
10. Contact
For any questions regarding this policy or your personal data:
Email: contact@physio-servette.ch
Phone: +41 22 918 08 98
Mail: Rue de la Servette 57, 1202 Geneva, Switzerland
