Politique de Confidentialité

Votre Vie Privée Nous Tient à Cœur

Le Centre de Physiothérapie de la Servette s'engage à protéger vos données personnelles conformément à la Loi fédérale sur la protection des données (LPD) suisse et au Règlement Général sur la Protection des Données (RGPD).

1. Responsable du Traitement des Données

Centre de Physiothérapie de la Servette

Rue de la Servette 57, 1202 Geneva, Switzerland

Phone: +41 22 918 08 98

Email: contact@physio-servette.ch

2. Données Collectées

Nous collectons les types de données suivants :

2.1 Données d'Identité

Nom et prénom
Date de naissance
Adresse postale
Numéro de téléphone
Adresse email

2.2 Données Médicales

Antécédents médicaux pertinents
Diagnostic et traitement
Ordonnances médicales
Notes de suivi et rapports de traitement

2.3 Données de Navigation

Adresse IP
Type de navigateur
Pages visitées
Cookies (voir notre Politique des Cookies)

3. Finalités du Traitement

Nous utilisons vos données pour :

Medical care: Provide physiotherapy services
Administrative management: Manage your appointments and patient file
Billing: Issue invoices and manage insurance reimbursements
Communication: Send you appointment reminders and relevant information
Improvement: Improve the quality of our services
Legal compliance: Comply with our legal and professional obligations

4. Base Légale du Traitement

The processing of your data is based on:

Contract execution: Provision of requested healthcare services
Legal obligation: Retention of medical records as required by law
Consent: For certain marketing communications (revocable at any time)
Legitimate interest: Improvement of our services and administrative management

5. Durée de Conservation

Medical records: Kept for 10 years after the last treatment (in accordance with Swiss law)

Administrative data: Kept for the duration of the therapeutic relationship + 5 years

Browsing data: Maximum 13 months

6. Partage des Données

Your data may be shared with:

Healthcare professionals: Prescribing doctors, other therapists (with your consent)
Insurance: Health insurance companies for reimbursement
Technical providers: Data hosts (under confidentiality agreement)
Authorities: Only in case of legal obligation

Important: We never sell your personal data to third parties.

7. Vos Droits

In accordance with the law, you have the following rights:

Right of Access

Obtain a copy of your data

Right to Rectification

Correct inaccurate data

Right to Erasure

Request deletion (under certain conditions)

Right to Portability

Receive your data in a readable format

Right to Object

Object to certain processing

Right to Complain

File a complaint with the FDPIC

To exercise your rights, contact us at: contact@physio-servette.ch

8. Sécurité des Données

We implement appropriate technical and organizational measures to protect your data:

SSL/TLS encryption for transmissions
Secure servers in Switzerland or the EU
Limited access to medical data (authorized personnel only)
Regular encrypted backups
Staff training on medical confidentiality

9. Modifications de la Politique

We reserve the right to modify this privacy policy. Any changes will be published on this page with a new update date.

10. Contact

For any questions regarding this policy or your personal data:

Email: contact@physio-servette.ch

Phone: +41 22 918 08 98

Mail: Rue de la Servette 57, 1202 Geneva, Switzerland