Carta de Acessibilidade

Padrões de Acessibilidade

Nosso site é desenvolvido em conformidade com os padrões internacionais de acessibilidade:

• WCAG 2.1 (Web Content Accessibility Guidelines) Level AA
• ARIA (Accessible Rich Internet Applications) for interactive components
• Semantic HTML5 for a clear and navigable structure
• W3C Standards to ensure compatibility and sustainability

Medidas de Acessibilidade Implementadas

Navegação e Estrutura

• Consistent navigation: Identical navigation menu on all pages
• Breadcrumb: Clear orientation of your position in the site
• Explicit links: All links clearly describe their destination
• Hierarchical headings: Logical and consistent H1, H2, H3 heading structure
• Skip links: Ability to skip directly to main content

Conteúdo Visual

• High contrast: Minimum contrast ratio of 4.5:1 for text
• Alternative text: All important images have a description
• Font size: Text resizable up to 200% without loss of information
• Spacing: Generous spacing for easier reading
• No automatic triggering: No content flashes or moves automatically

Compatibilidade Técnica

• Screen readers: Compatible with JAWS, NVDA, VoiceOver and TalkBack
• Keyboard navigation: All features accessible without a mouse
• Focus indicators: Clear visibility of active element during keyboard navigation
• Responsive design: Automatic adaptation to all screen types
• Browser zoom: Support for zoom up to 400% without degradation

Formulários e Interações

• Explicit labels: All form fields are clearly labeled
• Clear error messages: Precise indication of input errors
• Sufficient time: No time limit to fill out forms
• Action confirmation: Validation required for important actions
• Contextual help: Instructions available for complex fields

Recursos de Assistência à Navegação

Navegadores e Tecnologias Recomendados

For an optimal experience, we recommend:

Navegadores Web (versões recentes)

• Google Chrome (version 90 or higher)
• Mozilla Firefox (version 88 or higher)
• Microsoft Edge (version 90 or higher)
• Safari (version 14 or higher)

Leitores de Tela

• Windows: NVDA (free) or JAWS
• macOS: VoiceOver (built-in)
• iOS: VoiceOver (built-in)
• Android: TalkBack (built-in)

Acessibilidade Física de nossas Instalações

Beyond digital accessibility, our physical premises are also designed to welcome all patients:

• Step-free ground level access
• Widened doors for wheelchairs
• Accessible restrooms (PMR adapted)
• Spacious and accessible treatment rooms
• Clear and contrasted signage
• Staff trained in welcoming people with disabilities

Limitações Conhecidas e Melhorias Planejadas

Despite our constant efforts, some limitations may still exist:

• Some external PDF documents may not be fully accessible
• Embedded videos from third-party platforms (YouTube) depend on their native accessibility

Our commitment: We continuously work to improve the accessibility of our site and commit to quickly fixing reported issues.

Complaint Procedure

If you notice a failure to comply with accessibility rules and are not satisfied with our response, you can:

1. Send us a detailed written complaint to the email address above
2. Allow us 30 days to process your complaint
3. In the absence of a satisfactory response, contact the competent Geneva authorities

Training and Awareness

Our team regularly undergoes training on:

• Web accessibility best practices
• Use of assistive technologies
• Awareness of different types of disabilities
• Adapted and inclusive communication

Useful Resources

To learn more about digital accessibility:

• Web Accessibility Initiative (WAI)
• Access for All (Suíça)
• NVDA - Free screen reader