Privacy Policy
Last updated: February 2026
Your Privacy Matters to Us
The Servette Physiotherapy Center is committed to protecting your personal data in accordance with the Swiss Federal Data Protection Act (FADP) and the General Data Protection Regulation (GDPR).
1. Data Controller
Servette Physiotherapy Center
Rue de la Servette 57, 1202 Geneva, Switzerland
Phone: +41 22 918 08 98
Email: contact@physio-servette.ch
2. Data Collected
We collect the following types of data:
2.1 Identity Data
- First and last name
- Date of birth
- Postal address
- Phone number
- Email address
2.2 Medical Data
- Relevant medical history
- Diagnosis and treatment
- Medical prescriptions
- Follow-up notes and treatment reports
2.3 Browsing Data
- IP address
- Browser type
- Pages visited
- Cookies (see our Cookie Policy)
3. Processing Purposes
We use your data for:
- Medical care: Provide physiotherapy services
- Administrative management: Manage your appointments and patient file
- Billing: Issue invoices and manage insurance reimbursements
- Communication: Send you appointment reminders and relevant information
- Improvement: Improve the quality of our services
- Legal compliance: Comply with our legal and professional obligations
4. Legal Basis for Processing
The processing of your data is based on:
- Contract execution: Provision of requested healthcare services
- Legal obligation: Retention of medical records as required by law
- Consent: For certain marketing communications (revocable at any time)
- Legitimate interest: Improvement of our services and administrative management
5. Data Retention Period
Medical records: Kept for 10 years after the last treatment (in accordance with Swiss law)
Administrative data: Kept for the duration of the therapeutic relationship + 5 years
Browsing data: Maximum 13 months
6. Data Sharing
Your data may be shared with:
- Healthcare professionals: Prescribing doctors, other therapists (with your consent)
- Insurance: Health insurance companies for reimbursement
- Technical providers: Data hosts (under confidentiality agreement)
- Authorities: Only in case of legal obligation
Important: We never sell your personal data to third parties.
7. Your Rights
In accordance with the law, you have the following rights:
Right of Access
Obtain a copy of your data
Right to Rectification
Correct inaccurate data
Right to Erasure
Request deletion (under certain conditions)
Right to Portability
Receive your data in a readable format
Right to Object
Object to certain processing
Right to Complain
File a complaint with the FDPIC
To exercise your rights, contact us at: contact@physio-servette.ch
8. Data Security
We implement appropriate technical and organizational measures to protect your data:
- SSL/TLS encryption for transmissions
- Secure servers in Switzerland or the EU
- Limited access to medical data (authorized personnel only)
- Regular encrypted backups
- Staff training on medical confidentiality
9. Policy Changes
We reserve the right to modify this privacy policy. Any changes will be published on this page with a new update date.
10. Contact
For any questions regarding this policy or your personal data:
Email: contact@physio-servette.ch
Phone: +41 22 918 08 98
Mail: Rue de la Servette 57, 1202 Geneva, Switzerland
