Política de Privacidad
Última actualización: February 2026
Su Privacidad es Importante para Nosotros
El Centro de Fisioterapia de la Servette se compromete a proteger sus datos personales de acuerdo con la Ley Federal de Protección de Datos (LPD) de Suiza y el Reglamento General de Protección de Datos (RGPD).
1. Responsable del Tratamiento de Datos
Centro de Fisioterapia de la Servette
Rue de la Servette 57, 1202 Geneva, Switzerland
Phone: +41 22 918 08 98
Email: contact@physio-servette.ch
2. Datos Recopilados
Recopilamos los siguientes tipos de datos:
2.1 Datos de Identidad
- Nombre y apellido
- Fecha de nacimiento
- Dirección postal
- Número de teléfono
- Dirección de correo electrónico
2.2 Datos Médicos
- Antecedentes médicos relevantes
- Diagnóstico y tratamiento
- Recetas médicas
- Notas de seguimiento e informes de tratamiento
2.3 Datos de Navegación
- Dirección IP
- Tipo de navegador
- Páginas visitadas
- Cookies (ver nuestra Política de Cookies)
3. Finalidades del Tratamiento
Usamos sus datos para:
- Medical care: Provide physiotherapy services
- Administrative management: Manage your appointments and patient file
- Billing: Issue invoices and manage insurance reimbursements
- Communication: Send you appointment reminders and relevant information
- Improvement: Improve the quality of our services
- Legal compliance: Comply with our legal and professional obligations
4. Base Legal del Tratamiento
The processing of your data is based on:
- Contract execution: Provision of requested healthcare services
- Legal obligation: Retention of medical records as required by law
- Consent: For certain marketing communications (revocable at any time)
- Legitimate interest: Improvement of our services and administrative management
5. Período de Retención de Datos
Medical records: Kept for 10 years after the last treatment (in accordance with Swiss law)
Administrative data: Kept for the duration of the therapeutic relationship + 5 years
Browsing data: Maximum 13 months
6. Compartir Datos
Your data may be shared with:
- Healthcare professionals: Prescribing doctors, other therapists (with your consent)
- Insurance: Health insurance companies for reimbursement
- Technical providers: Data hosts (under confidentiality agreement)
- Authorities: Only in case of legal obligation
Important: We never sell your personal data to third parties.
7. Sus Derechos
In accordance with the law, you have the following rights:
Right of Access
Obtain a copy of your data
Right to Rectification
Correct inaccurate data
Right to Erasure
Request deletion (under certain conditions)
Right to Portability
Receive your data in a readable format
Right to Object
Object to certain processing
Right to Complain
File a complaint with the FDPIC
To exercise your rights, contact us at: contact@physio-servette.ch
8. Seguridad de los Datos
We implement appropriate technical and organizational measures to protect your data:
- SSL/TLS encryption for transmissions
- Secure servers in Switzerland or the EU
- Limited access to medical data (authorized personnel only)
- Regular encrypted backups
- Staff training on medical confidentiality
9. Cambios en la Política
We reserve the right to modify this privacy policy. Any changes will be published on this page with a new update date.
10. Contact
For any questions regarding this policy or your personal data:
Email: contact@physio-servette.ch
Phone: +41 22 918 08 98
Mail: Rue de la Servette 57, 1202 Geneva, Switzerland
